Re-Blog from Getsatisfaction.com - Fastest way to lose customers

A buddy of mine sent me this link - getsatisfaction.com - something I had never heard of, but that I certainly found interesting, especially since my life, and my blog, has taken a more business minded turn lately. This particular page describes how the reason most customers move on from a company, or change brands (brand loyalty being one of the most valued and profitable aspects of the customer - company relationship) simply through dissatisfaction with customer support and response times. It's really very interesting, especially the part about social media, like twitter, and I really like the way the page is put together and the information is presented. let me know what yall think.

Fastest Way to Lose Customers

By Andy Wibbels on October 4, 2010

 

http://blog.getsatisfaction.com/2010/10/04/fastest-way-to-lose-customers/?view=socialstudies