Lets overlook the obvious advantages – the $2500 tax credits that can be applied to your company’s returns for hiring a soldier, the federal programs covering a percentage of your newly employed veteran’s salary, the vocational training programs to ensure your new employee is well versed in the most up to date business practices, or the myriad of state and local programs designed to aid and reward businesses that employ veterans. Any CFO or Human Resources director worth their weight would already know this, and right or wrong, let us assume that they do. Lets also overlook the moral obligation that we, as a society, may, and ought to feel toward those among us who raised their right hand and pledged to give their life, if necessary, supporting our nation during a decade of war. These men and women come home from enduring unimaginable hardships and are often ostracized, labeled, mistrusted, and cast out by the very society they have been fighting for. We can overlook this obligation because of course our readers would have the moral fortitude to do the right thing, take a chance, and offer more to our returning veterans than a half hearted “thank you for your service” that drips more of disdain and pity rather than admiration and respect. All of this should go without saying, and to be honest, employing a veteran is its own reward. This article, however, is about the skills and experience that those who have served can offer to the modern business world.
I have said in the past the translating military skills and experience into civilian jobs requires a bit of creative interpretation, but this does not mean that one has to use their imagination or make things up. What are some of the most basic qualities and characteristics that employers say they want in the people they hire? Show up on time, work well in a team, take responsibility for their actions, get results, actually do their job… oddly enough, there is a large portion of the employed population for which these simple characteristics are completely foreign. I am not going to deign to make assumptions about the current crop of entry level employees, but what I have observed in the business world from the entitlement generation is not promising.
Don’t get me wrong – I have been fortunate enough to work for two Fortune 500 companies, including my current position, and the level of dedication and competence by the vast majority of their staff is exceptional. Veterans cannot fool ourselves into thinking that our military service gives us a monopoly on hard work and drive in today’s society, because that simply is not the case. There can be no resting on one’s laurels, and military experience is no substitute for knowledge base and required skills or prerequisites.
But at the same time, much of what we offer is intangible. They are necessary additions to the successful function of any business, and while often overlooked as a given, they are most certainly not. There are many similar essays out there on the leadership qualities of veterans, and how they can help push a business to the next level. There are even more on veterans’ stellar performance under pressure, and how the rigors of combat shape them into steady, confident citizens. All of this is well known. What is not often discussed, though, is their resourcefulness, their drive and determination, and the fact that for most of us out there, failure is simply not an option.
A veteran will do what it takes to get the job done. If they aren’t familiar with a computer program, they will learn it. If they’ve never driven a particular fork lift, they will figure it out. If a deadline is looming and everyone at the office is too tired, a veteran is the kind of person who will put on the coffee, pound and energy drink (possibly a Rip It), and get the job done, whether they are particularly vested in that project or not. In the military, we train to standard, not to time, and there are two ways to do anything: The Right Way, and Again. This “Good enough for government work” stereotype comes from bureaucracies, not from the uniformed services. If we are wrong, people die.
Blind obedience is also a myth. There is this ridiculous concept that men and women in the military do what they are told, no matter what, and cannot function without orders. It is true that those who have worn the uniform see the world slightly differently than others, but we see challenges to be overcome, and problems to be solved. We are intelligent and resourceful, creative and confident. If there is an issue, we will deal with it, and not rely on a supervisor to tell us how.
We show up on time. We work late if we have to. We don’t complain (because hey, it could ALWAYS be worse) We do our jobs, and we know the duties of our superiors, so if necessary, we can do their jobs too. We don’t get rattled, we don’t get stressed, and we set an example for those around us. As GEN George Patton famously said “I am a soldier, I fight where I am told, and I win where I fight” – the same is true today, both on and off the battlefield. Veterans are not used to failure, and more often than not, it is simply an unacceptable outcome. There are many in the business world that are willing to “Take a loss and move on.” Not us. There is a reason why those who wear the US Army’s Ranger Tab declare that they will “Fight on to the ranger objective, though I be the lone survivor” – Veterans don’t quit. This is not to say we cannot recognize a bad decision or situation. After all, the first rule of battle for hundreds of years has been to “never reinforce failure.” It means we consider a different approach, a different angle, or if our position IS untenable, we still find a way to complete our objective. Being tactically flexible is not something that is taught in business school.
The learning curve for veterans is far shorter than with other demographics. Most of my evidence is anecdotal, and taken through experience, but there are dozens of surveys and statistics that show veterans as being better students in college and with a quicker grasp of foreign concepts – be it a foreign language, or a computer program. Veterans learn quickly, and they figure things out on their own. They do what they need to do to get the job done, and more often than not, they will surprise and employer.
Far too often I have gone into interviews and been told “Thank you for your service, but you’re not what we’re looking for” with a resume that is far more business oriented than many I know. Some employers see military service as a liability rather than the mark of distinction that it truly is. They don’t see that a solid veteran in their position can lift up those around them, and bring the entire team to a higher level.
If you’re a veteran, then you and I both know that your real resume is written on your face. It is in the set of your jaw, and the firmness of your handshake. It is in how you carry yourself, and how you treat those around you. I know that you can, and will, get the job done, but it will take more than that to get hired. It is up to you to put those skills on paper, and to convince someone of it who may have a very disillusioned view of the world you have come from. It is daunting, but it is not impossible. If you are an employer who cannot see beyond the stigmas and stereotypes of the uniform they used to wear, then in the long run, it is simply your loss, but right now, as our nation stands today, it affects us all. Besides, hiring a veteran might just be the best thing you can do for your business.
